Barnardos’ 0800 What’s Up phone and online chat service for children and young people has been shown by a new GoodMeasure report from ImpactLab to provide $2 of social value for every dollar spent on it, an excellent outcome for this unique service.


Reaching the 15% with the Highest Needs – 15% of Kiwis account for half of all social service use, yet mainstream support often falls short. By redesigning services around real needs, we can drive better outcomes for those most at risk.

With SIA’s second funding pathway EOI now closed, we unpack what the Social Investment Agency is, what it aims to do, and what these changes mean for providers in the social sector, kicking off our new series on SIA and outcomes-based funding.

Part 2 of this series, unpacks the Intervention Logic, outlining how it differs from a Theory of Change and the role it plays in mapping programmes, evaluating outcomes, and supporting clear communication with stakeholders.

In the first article in this two-part series we introduce the Theory of Change, a flexible framework that maps how services create impact. It explains its purpose, benefits, and why it’s a powerful tool for guiding, testing, and communicating change.
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